overview

It is critical that organizations have a certified OKR professional coaching their teams to ensure that OKRs are balanced, focused on results, effectively implemented, and aligned with strategy. Without the guidance of a trained professional, OKR implementations can turn into glorified to-do lists, include long laundry lists of trivial metrics, or get ignored over time.

Created by the Balanced Scorecard Institute and offered in association with the George Washington University Center of Excellence in Public Leadership, the OKR Professional Certification program provides participants with the tools they need to coach their teams through the successful development and implementation of OKRs.

This course trains participants on setting and working with Objectives and Key Results (OKRs). OKR Professionals are certified in accordance with standards set by Balanced Scorecard Institute in association with the George Washington University Center for Excellence in Public Leadership and developed through decades of knowledge and experience in Performance Management and Objective Setting best practices.

Who Should Attend

This course is recommended for those interested in learning best practices in the facilitation of OKR development and implementation.

Courses are taught by highly experienced instructors with backgrounds in private, public, and nonprofit-sector organizations.

Learning Style

This course will be delivered through theory and practice and learning will be achieved through case studies, exercises, and by individual reflection. Examples of how learning will be consolidated include:

• Practical sessions
• Role play
• Completing relevant exercises based on realworld situations
• Providing responses to questions and reflecting on our experiences
• Assessment by multiple choice questions

Competencies

The course will cover the following competencies from the Global IIA Competency Framework:

Performance:

• Engagement outcomes:
• Communication quality
• Conclusions
• Recommendations
• Reporting
• Residual risk and risk acceptance
• Management action plan
• Results monitoring

Leadership & Communication:

• Communication:
• Reporting
• Relationships
• Innovation

Professionalism:

• Individual objectivity
• Due professional care

What Is An OKR?

The Objectives and Key Results (OKRs) goal-setting framework is used by organizations that want to engage employees to achieving results. Often associated with technology companies in Silicon Valley (such as Google, Twitter, Spotify, Airbnb and LinkedIn) or those that focus on Agile methodologies, the OKR model can be used by any sized organization in any sector. OKRs create an analytical basis for decision making and help focus attention on what matters most.

In the OKR model:

• Objectives capture what you want to accomplish (a broad goal) in a qualitative sense (Example: Improve the Customer Experience)
• Key Results capture/measure how you will accomplish the objective in a quantifiable manner (Example: 10% increase in our Net Promoter Score by the end of the quarter)
• Everyone in the organization sets their own
• OKRs, from leadership down OKRs are set individually but should be aligned with strategy
• All OKRs are shared transparently and reported on a regular cadence, typically quarterly

Course Requirements And Certificates

Certifications are offered through BSI and The George Washington University Center for Excellence in Public Leadership.

Delegates must meet two criteria to be eligible for an Informa Certificate of Completion:

• Satisfactory attendance – Delegates must attend all sessions of the course.
  Delegates who miss more than 1 hour of the course sessions will not be eligible to sit the course assessment
• Successful completion of the course assessment
  Delegates who do not meet these criteria will receive an Informa Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.